Our Promise

If you don’t love it, just let us know.

Satisfaction guaranteed, no hoops, no hassle.

30-Day Satisfaction Guarantee

We stand behind every bottle. If you’re not completely satisfied with your purchase for any reason, contact us within 30 days of delivery and we’ll issue a full refund. You don’t need to return the product. No shipping labels, no drop-offs, no questions asked.

Damaged or Wrong Order

If your bottle arrives damaged or you received the wrong item, email us within 7 days of delivery. We’ll send a replacement or issue a full refund, your call.

Pre-Order Cancellations

Plans change, we get it. Cancel your pre-order within 60 days for a full refund of your deposit. After that, the deposit becomes non-refundable as production will have already begun.

Lost or Missing Packages

If your order is marked delivered but hasn’t arrived, check with your carrier or neighbors first. Still missing? Email us and we’ll sort it out.

Refund Processing

Refunds are processed within 3 business days of your request and returned to your original payment method. Depending on your bank, it may take an additional 5-10 business days to appear on your statement.

We’re a small operation. We press once a year, we know every bottle we ship, and we care about what lands on your table. If something’s off, reach out at info@soloolives.com and we’ll take care of you.